:root{--bsd-primary:#2457d6;--bsd-dark:#101c3b;--bsd-bg:#f5f7fb;--bsd-border:#e2e8f2;--bsd-muted:#6c768a}.bsd-shell{font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--bsd-dark)}.bsd-header{display:flex;align-items:center;justify-content:space-between;gap:24px;background:linear-gradient(135deg,#101c3b,#2457d6);color:#fff;padding:30px;border-radius:22px;margin-bottom:18px}.bsd-header span{font-size:12px;letter-spacing:.14em;font-weight:800;opacity:.75}.bsd-header h2{color:#fff;margin:6px 0;font-size:30px}.bsd-header p{margin:0;opacity:.82}.bsd-btn{display:inline-flex;align-items:center;justify-content:center;min-height:45px;padding:0 18px;border:0;border-radius:12px;background:var(--bsd-primary);color:#fff!important;text-decoration:none;font-weight:800;cursor:pointer}.bsd-header .bsd-btn{background:#fff;color:var(--bsd-primary)!important}.bsd-card,.bsd-empty,.bsd-ticket,.bsd-message{background:#fff;border:1px solid var(--bsd-border);border-radius:16px}.bsd-form{display:none;padding:22px;margin-bottom:18px}.bsd-form.is-open,.bsd-thread-head+.bsd-messages+.bsd-form{display:block}.bsd-form h3{margin-top:0}.bsd-form label{display:block;font-weight:700;font-size:13px;margin-bottom:14px}.bsd-form small{color:var(--bsd-muted);font-weight:500}.bsd-form input,.bsd-form select,.bsd-form textarea{width:100%;margin-top:7px;border:1px solid #d5deeb;border-radius:11px;padding:12px;background:#fff}.bsd-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px}.bsd-list{display:grid;gap:10px}.bsd-ticket{display:flex;align-items:center;justify-content:space-between;gap:20px;padding:18px;text-decoration:none;color:var(--bsd-dark)!important;transition:.2s}.bsd-ticket:hover{transform:translateY(-1px);box-shadow:0 12px 28px rgba(18,35,70,.08)}.bsd-ticket h3{margin:5px 0}.bsd-ticket small{color:var(--bsd-muted)}.bsd-ticket>div:last-child{display:flex;gap:8px;align-items:center}.bsd-status,.bsd-priority{padding:6px 10px;border-radius:999px;font-size:12px;font-weight:800;background:#eef3ff;color:#2457d6}.p-urgent{background:#fff0f0;color:#c62828}.p-high{background:#fff4e5;color:#a55a00}.s-closed,.s-resolved{background:#e9f8ef;color:#167344}.s-customer_reply{background:#fff4e5;color:#a55a00}.bsd-empty{text-align:center;padding:42px;color:var(--bsd-muted)}.bsd-empty strong{display:block;color:var(--bsd-dark);font-size:18px}.bsd-thread-head{display:flex;justify-content:space-between;align-items:center;gap:16px;margin-bottom:18px}.bsd-thread-head h2{margin:4px 0}.bsd-thread-head>div span{font-size:12px;color:var(--bsd-muted);font-weight:800}.bsd-messages{display:grid;gap:12px;margin-bottom:18px}.bsd-message{padding:18px;max-width:86%}.bsd-message.staff{margin-left:auto;border-color:#cad7f3;background:#f7f9ff}.bsd-message header{display:flex;justify-content:space-between;gap:12px;border-bottom:1px solid #edf0f5;padding-bottom:10px;margin-bottom:10px}.bsd-message time{font-size:12px;color:var(--bsd-muted)}.bsd-actions{display:flex;gap:10px}.bsd-close{text-align:right}.bsd-close button{border:0;background:transparent;color:#b42318;font-weight:700;cursor:pointer}.bsd-notice{padding:12px 15px;border-radius:12px;margin-bottom:14px}.bsd-notice.success{background:#e9f8ef;color:#167344}.bsd-notice.error{background:#fff0f0;color:#b42318}@media(max-width:700px){.bsd-header{align-items:flex-start;flex-direction:column;padding:23px}.bsd-grid{grid-template-columns:1fr}.bsd-ticket,.bsd-thread-head{align-items:flex-start;flex-direction:column}.bsd-ticket>div:last-child{flex-wrap:wrap}.bsd-message{max-width:100%}}